Negotiation & Conflict Management
Why Hire a Negotiation & Conflict Management Coach?
In any organization conflict is inevitable – between managers, direct reports, colleagues – it can arise at any time for many different reasons. Conflict can often be resolved on its own, but in some cases teams can benefit greatly from learning new conflict and communication skills.
It can be tempting to avoid volatile situations, but when conflicts are not addressed, they can cause larger problems including:
- Negative feelings such as guilt, anger and hurt that can escalate.
- Lowered morale.
- Reduced productivity and/or efficiency.
- Higher staff turnover.
When is a Conflict Management Coach Needed?
Conflict Management Professionals can help when:
- Leaders want to reduce friction and conflict within their team.
- Staff members wish to communicate more effectively with colleagues and customers.
- You’ve assessed the situation, and have come to the conclusion that you are not the right person to solve this issue.
- You or others on your team have tried to resolve the conflict without success.
- You want the help of someone who can act with neutrality, impartiality and confidentiality.
What Does a Conflict Management Coach Do?
The goal of a Conflict Management Coach is to help team members learn skills to better manage their interpersonal disputes. The process includes:
- Pre-assessment surveys to determine how best to customize the program, and the level and depth of conflicts.
- Workshops or meetings with teams to help participants learn tools to resolve conflict reduce stress, and prevent future conflicts.
- Follow up coaching sessions with leaders and staff to enhance learning and maximize implementation of tools.
When is a Conflict Management Program Successful?
Conflict Management programs are designed to help participants identify their own communication style and those of the people they work with. This provides them with the ability to potentially turn a destructive situation into constructive communication. Conflict Management programs are successful when:
- Employees build their conflict competence and engage more effectively in interpersonal disputes.
- Conflicts are addressed head on, rather than avoided or dealt with in a manner that may be accommodating, but doesn’t get to the root of the problem.
- Confusion and negativity in the workplace are decreased.
Interpersonal conflict is a normal part of an organization, yet it doesn’t have to be counterproductive. Contact us to learn more about reducing conflict in your organization.